<sub id="dnpnn"></sub>

            MindTouch Product Overview

            An enterprise-grade knowledge management platform that puts the customer first

            Proactively meet the needs of your customers with integrated content experiences across all of your channels. MindTouch makes it easy to put knowledge where it’s needed to make finding answers fast and simple—for customers, for agents, for everyone.

            Create

            Create the valuable content customers need with intuitive authoring and flexible processes, built-in content framework, and the ability to reuse pieces of content in other places. The MindTouch Editor is a familiar interface that’s easy to use for contributors across the organization.

            • Editor
            • Page Layout
            • Content Reuse
            • Information Architecture
            • Editor

              Flexible and easy to use, offering many styles and formatting options for your content. Add images to pages by drag-and-drop or insert them from the editor toolbar. Embed content from other articles, add conditions, and generate personalized content for any end user.

              Learn more about the MindTouch Editor
            • Page Layout

              Create new pages in a snap with default or custom templates. Get new writers and contributors up to speed quickly. Don’t worry about content structure or organization—MindTouch handles that automatically.

              Learn more about page layout
            • Content Reuse

              Use existing content, either an entire article or sections of an article, in another location of your site. Write it once, use it many times across your digital channels.

              Learn more about content reuse
            • Information Architecture

              Our proprietary content framework, called Guided Content Framework, enables you to structure and optimize content for your needs. This architecture makes sure agents and customers can find content in their channels of choice, such as Google, chatbots, IoT devices, IVR and more. You don’t have to rely on complicated tagging or metadata to make it work.

              Learn more about information architecture

            Manage

            MindTouch handles things like users and groups, content maintenance, and link management all from one place. Keeping content organized, tagged and permissioned, and interlinked properly can be the difference between a good and bad customer experience.

            • Permissions & Privacy
            • Link Management
            • Localization & Translation
            • Content Feedback
            • Permissions & Privacy

              Configure permission and privacy levels on pages and sections to ensure that the right users and groups have visibility to the appropriate content. What separates MindTouch is the ability to have both internal and public-facing content within the same content record, without having to switch to another portal or system, all in a few clicks.

              Learn more about permissions and privacy
            • Link Management

              Get a report of broken links throughout your site, as well as suggestions for fixing them. Keep content accurate and identify issues before your customers run into them.

              Learn more about link management
            • Localization & Translation

              MindTouch supports multiple languages for localization, as well as translation workflows to support a multi-site infrastructure.

              Learn more about localization and translation
            • Content Feedback

              Users can leave feedback on articles using an out-of-the-box rating and commenting system. This helps improve the customer experience by revealing content gaps and empowering organizations to improve content based on direct customer feedback.

              Learn more about content feedback

            Extend

            The MindTouch knowledge management platform can extend your content across the entire customer journey, start to finish. Delivering timely, relevant content where your customers need it means extending it to the channels they use, from mobile experiences and search engines, to within the CRM experience itself.

            • Touchpoints
            • Pre-Built Integrations
            • Google Optimized
            • Paths
            • Touchpoints

              Touchpoints make it easy to extend your content into the different channels your customers use. Web properties, ticket submission forms, apps—e-commerce, and in-product experiences. No complicated coding or long deployment times. Touchpoints do the work for you, putting knowledge right where your customers need it most.

              Learn more about MindTouch Touchpoints
            • Pre-Built Integrations

              MindTouch has pre-built integrations with customer relationship management (CRM) and contact center software, allowing you to extend the full knowledge experience into the agent interface. Help agents help your customers better by giving them all they need in a single view. No more context-switching and extra tabs.

              Learn more about MindTouch integrations
            • Google Optimized

              When customers can find answers with a quick Google search, they’re less likely to contact your customer service teams. MindTouch content is automatically optimized to be featured in the top Google results without the need for complicated SEO strategies.

              Learn more about search optimization
            • Paths

              MindTouch Paths organize a group of pages into a custom order with sequential navigation elements so that you can control the order of knowledge content your end users receive. Great for guided learning or providing consecutive information, MindTouch paths can be embedded as a hyperlink, a collapsed or expanded widget, or displayed in Guide tabs.

              Learn more about MindTouch Paths

            Optimize

            With MindTouch, you’ll know what content is helping customers be successful, what needs improvement, and how your knowledge management efforts tie into broader business KPIs. Keep your content and site health as good as can be with advanced reporting and analytics.

            • Engagement
            • Contributions
            • Site Health
            • Engagement

              Your internal and external users depend on effective content. In-product reports help you understand how content is being consumed to help you optimize it for your end users.

              Learn more about engagement
            • Contributions

              Capture insights that enable you to gauge the consistency, accuracy, and efficiency of content creation, and take action with your team.

              Learn more about contributions
            • Site Health

              Built-in tools monitor your site structure and identify errors to help you optimize navigation and internal search experiences for your end users.

              Learn more about site health

            Stay up to date with our latest launch

            MindTouch featuring Electrolux

            Supercharge your customer self-service experience

            Request a demo
            屄视频